Return and Refund Policy

Last updated: October 4, 2021

Thank you for shopping at Verena Solutions - PPE Sales. If, for any reason, You are not completely satisfied with a purchase we invite You to review our policy on refunds and returns.The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:
• You means the individual accessing or using the Service, or the company, or other
legal entity on behalf of which such individual is accessing or using the Service, as
• Company (referred to as either "the Company", "We", "Us" or "Our" in this
Agreement) refers to Verena Solutions LLC
• Service refers to the Website.
• Website refers to Verena Solutions - PPE Sales, accessible
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing
so, unless it is related to KN95 masks.

The deadline for cancelling an Order is 7 days from the date on which You received the
Goods or on which a third party you have appointed, who is not the carrier, takes
possession of the product delivered.

In order to exercise Your right of cancellation, you must inform us of your decision by
means of a clear statement. You can inform us of your decision by:
• By email:
• By phone number: 312-248-3876
We will reimburse You no later than 14 days from the day on which we receive the
returned Goods. We will use the same means of payment as You used for the Order,
and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
The following Goods cannot be returned:
• All KN95 Masks
• The supply of Goods which according to their nature are not suitable to be returned,
deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or
hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably
mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above
return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. You should send
the Goods at the following address:

Verena Solutions
2010 W Fulton St. Suite F104A
Chicago, IL 60612, USA

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, we recommend an insured and trackable mail service. We are unable to
issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you,
you will receive a gift credit for the value of your return. Once the returned product is
received, a gift certificate will be mailed to You.
If the Goods were not marked as a gift when purchased, or the gift giver had the Order
shipped to themselves to give it to You later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
• By email:
• By phone number: 312-248-3876